This comprehensive guide is designed to equip you with the vital information needed to acquire, manage, and troubleshoot PHED prepaid meters effectively.
Obtaining a PHED Prepaid Meter
PHED has partnered with Meter Asset Providers (MAP) to streamline the process of obtaining prepaid meters in as little as 10 working days. Although the Power Holding Company of Nigeria (PHCN) has transitioned to the Nigeria Electricity Distribution Company (NERC), many people still refer to it as PHCN, particularly when discussing PHED prepaid meters.
To apply for a PHED prepaid meter, follow these straightforward steps:
- Visit a PHED office to discuss and resolve any billing concerns.
- Once you've settled any outstanding bills, you'll receive a MAP application form. Complete this form with accurate details and collect the official bank information for payment.
Ensure that the staff confirms your payment, and within 10 working days, your PHED prepaid meter will be ready for installation.
Activating Your New PHED Prepaid Meter
Activating your newly installed PHED prepaid meter is no longer a complex process. You can now complete the activation process from the comfort of your home. Here's how:
- Visit the PHED official payment portal and select 'prepaid' as your meter type.
- Provide your meter number, phone number, email address, and the number of tokens you wish to purchase in the designated spaces.
- Click on 'CLICK HERE TO PAY BILL' to proceed to the payment portal (Xpress Payments).
- Make the payment using your ATM card.
- You'll receive a 20-digit token pin via text message and on the website after payment.
- Input this 20-digit token into your PHED prepaid meter to activate it.
These steps are also applicable to various related queries, such as how to make PHCN prepaid meter online payments, PHED easy pay, and PHED payments in Port Harcourt.
Recharging Your PHCN Prepaid Meter
Once you've purchased the token online, connect the User Interface Unit (UIU) to the meter. Enter the 20-digit token and press the blue button (Enter button) to successfully recharge your PHED prepaid meter.
PHED Prepaid Meter Codes
Whether you've applied for your PHED prepaid meter online or in person, you no longer need to revisit these locations to access meter details. Utilize the following codes to obtain essential information from your PHED prepaid meter:
- To check your PHED prepaid meter number, press 99 and the 'ENTER' button.
- To verify the electricity consumed on your prepaid meter, press 01 and the 'ENTER' button.
- For borrowing additional units when your prepaid meter runs out, use #414#.
- To monitor your daily energy consumption, press 031 and the 'ENTER' button.
- To check the total electric energy purchased, press 00 and the 'ENTER' button.
- To review your unit balance, enter 07 and the 'ENTER' button.
- To inquire about your current token, press 077 and the 'ENTER' button. Alternatively, press 076 and the 'ENTER' button to check the previous token.
PHED Prepaid Meter Error Codes
While encountering error codes with prepaid meters is common, not all of them require professional assistance. This guide provides examples of error codes, their meanings, and how to address them independently:
- E01: This code indicates that your PHED prepaid meter requires initialization. Enter 12754194194144864505970 on your meter to activate it.
- NOT_Act: This code implies that your PHED prepaid meter has not been activated. Press 55555 to activate it.
- OUEr_Por or Load Error: This code signals that your meter is experiencing an excessive load. Reduce appliance usage and wait for the error code to clear.
- ConnEct: This code indicates that the meter is connected to the User Interface Unit (UIU). Allow 30 minutes for the error to clear.
- USED or Token Used Error: This code alerts you that you're attempting to load a token you've already used. Purchase a new token to resolve the issue.
However, certain error codes, such as a battery symbol on the LCD screen (indicating a low battery), a spanner symbol (signifying a technical problem), and rEjEct (which appears when trying to load an invalid token), require professional intervention. Do not attempt to address these codes independently. Instead, call a technician as soon as you encounter them.
This guide aims to prepare you for potential challenges with your PHED prepaid meter. Navigate the world of prepaid meters in Rivers, Cross Rivers, Akwa Ibom, and Bayelsa States with confidence and a strong knowledge base.